Business Name: Acclaim Upholstery
Location: Melbourne, Victoria, Australia
What Information We Collect
We may collect the following personal information:
- Full name
- Phone number
- Email address
- Residential or business address
- Service-related details (e.g., upholstery type, job site requirements)
We only collect personal information relevant to the services you request.
2. How We Collect Information
Your information is collected directly when you:
- Contact us by phone, email, or via our contact form
- Request a quotation or make a service booking
- Provide your details during on-site consultations
- Respond to our marketing communications (opt-in only)
We do not collect sensitive information or financial details such as credit card or bank information, as all payments are handled offline.
3. How We Use Your Information
We use the collected information to:
- Schedule consultations and site visits
- Provide tailored upholstery services
- Communicate with you regarding your project or enquiry
- Respond to service requests, reviews, or complaints
- Improve our customer service and offering
We only use your information for the purposes for which it was collected.
4. Sharing of Personal Information
We do not sell or trade your personal data. Your information may be shared only with:
- Subcontractors or staff directly involved in your project
- Couriers or suppliers for material delivery (if required)
- Regulatory authorities if required by law
All third parties are required to protect your information in line with this policy.
5. Data Security
Although we operate primarily offline, any personal information stored (e.g., in email or digital records) is protected by:
- Password-protected systems
- Antivirus and security software
- Restricted access for authorized team members only
We take reasonable steps to protect your data from misuse, loss, or unauthorised access.
6. Access and Correction
You may request access to your personal information at any time and request corrections if your details are incorrect or outdated.
📧 Email: info@acclaimup.com.au
📞 Phone: 0413915718 / L. 039 761 6161
We will respond within a reasonable timeframe in line with the APPs.
7. Cookies and Website Analytics
Our website uses cookies and tracking tools (like Google Analytics) to understand user behavior, enhance website performance, and serve targeted ads. You may disable cookies via your browser settings.
8. Overseas Disclosure
We do not disclose personal information to overseas recipients unless required for service fulfillment or legal obligations. If any disclosure is necessary, we ensure the recipient complies with privacy laws equivalent to those in Australia.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the effective date. We encourage you to review the policy regularly.
10. Complaints and Contact
If you have concerns or complaints about how we’ve handled your data, you can contact us directly. If unresolved, you may also contact the Office of the Australian Information Commissioner (OAIC).
📍 Acclaim Upholstery
Melbourne, VIC, Australia
M. 041 391 5718 / L. 039 761 6161
Mail Us: info@acclaimup.com.au